Answers to the questions we hear most from our guests.
Use the booking widget on our home or rooms page to check availability, or contact us directly by phone or email. You'll receive a confirmation email once your reservation is secured.
Yes. Reservations can be modified or cancelled free of charge up to 48 hours before your check-in date. Changes within 48 hours may be subject to a one-night fee.
A valid credit card is required to hold your reservation, but you will not be charged until check-in unless you book a non-refundable rate.
Check-in begins at 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out can be arranged based on availability.
Yes, we offer free on-site parking for all registered guests, available 24 hours a day.
Small pets are welcome in select rooms with advance notice. Please mention your pet when booking so we can prepare accordingly.
All rooms include free Wi-Fi, air conditioning, a private bathroom, daily housekeeping, and a mini fridge. Deluxe rooms and suites include additional amenities such as bathtubs and reading nooks.
Yes, our Ocean Suites can accommodate up to four guests, and connecting rooms are available on request for families or groups.
Breakfast is not included by default but can be added to any reservation for $15 per person per day.
Yes, guests have complimentary access to our rooftop pool (7 AM–9 PM) and 24-hour fitness center.
We offer an airport shuttle on request, as well as private transfers for $35 each way.
Heiwa Hotel is a fully non-smoking property. Smoking is permitted only in designated outdoor areas.
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